Once your order is placed, our team works hard to process and ship it as quickly as possible. If you need to cancel or modify your order, please email us at info@poppyfinch.com. If your order has not yet shipped or been made, we will do our best to accommodate your request.

We accept Visa, Mastercard, and PayPal.

All order information sent to poppyfinch.com is encrypted. Our website uses Secure Sockets Layer (SSL) technology to protect your online order information.

Please note that once an order has been placed, we are unable to change the method of payment or currency.

For made-to-order styles, please allow 3 to 5 business days for production. Sometimes, if materials are out of stock, it might take a bit longer — but don’t worry, we’ll keep you updated if it looks like it will take more than a week. We truly appreciate your patience as we carefully craft your piece with the attention it deserves.

Canada: Taxes are applied at checkout based on the province of the shipping address.

United States, United Kingdom, Japan, and Hong Kong: Import taxes and duties are included in the product price, so there are no additional charges upon delivery.

Other International Shipments: Duties and taxes may apply to your shipment, and you will be responsible for these charges.

At Poppy Finch, we’re mindful of our environmental impact and aim to keep packaging minimal. Every order is thoughtfully packed in our signature jewelry pouch.

If you’re sending a gift, we’re happy to help make it special. Simply leave a note in the Notes at checkout to request:

• Our branded Poppy Finch jewelry box to hold the pouch inside
• A personalized gift message
  

Our team will ensure your piece is beautifully presented—ready to gift with care.

Absolutely, you can purchase digital gift cards through our website or in our Vancouver showroom. Our gift cards can be used both online and in-store and do not expire. Kindly note that gift cards are excluded from all discounts.

To redeem your gift card online, enter the gift card code in the DISCOUNT CODE section at checkout. To redeem a gift card in-store, simply present your gift card to our sales associates.

Please note that gift cards are non-refundable.

We’re a team who personally prepares each order with care to ensure every detail is just right. Please allow 1–2 business days for order processing before your item ships—even if you’ve selected express shipping.

For made-to-order styles, please allow 3 to 5 business days for production. Occasionally, it may take longer if materials are temporarily out of stock, but we’ll notify you promptly with an updated estimated delivery time.

We always strive to fulfill orders as quickly as possible. If you have a time-sensitive request, please don’t hesitate to contact us at info@poppyfinch.com—we’ll do our best to accommodate you.

We offer free standard shipping on all orders over $200 CAD to Canada and the U.S.

Canada

• Standard Shipping (2–8 business days): Free over $200 / $10 under $200
• Express Shipping (2 business days): $20 CAD
  

United States

• Standard Shipping (2–8 business days): Free over $200 / $10 USD
• Express Shipping (2 business days): $20 USD
  

International

Express Shipping via FedEx (2–4 business days): $50 USD

(Please note: We currently only offer express shipping for international orders.)

Yes, for shipping outside of US and Canada:

Express Shipping via FedEx (2–4 business days): $50 USD

(Please note: We currently only offer express shipping for international orders.)

After placing your order on poppyfinch.com, you’ll receive an order confirmation email at the address provided at checkout. Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. You can use this number anytime to check the status of your delivery.

If your order arrives damaged or appears to be lost in transit, please reach out to us right away at info@poppyfinch.com. We’re here to help and will work with you to resolve the issue as quickly as possible.

We want you to love your Poppy Finch piece. If you’d like to request a return or exchange, please contact us within 15 days of receiving your order.

To be eligible, items must be unworn, unaltered, and returned in their original packaging.

• Sale items are final sale
• Customized or special orders are not eligible for return.
• Returns are only accepted for items purchased directly from our website.
  

To start a return or exchange, email us at info@poppyfinch.com and we’ll provide a prepaid shipping label.

• CAD $20 return shipping fee
• USD $20 return shipping fee
• At this time, we are unable to accept returns from countries outside of Canada and the U.S.

Custom and personalized pieces are final sale and cannot be returned or exchanged. We recommend reviewing your order carefully before placing it, and we are always happy to answer questions prior to purchase.

If you receive a defective or damaged item, please contact us within 7 days of delivery at info@poppyfinch.com. We will gladly assist you in resolving the issue.

All of our jewelry is designed and handcrafted in our Vancouver studio by our team of skilled artisans. We are proud to support local craftsmanship and sustainable practices.

Share details about your shipping policies, item returns, or customer service.

We use solid 14K and 18K gold, natural pearls, and ethically sourced gemstones in all of our pieces. We do not use any gold plating or gold-filled materials to ensure the quality and longevity of your jewelry.

Yes! We use recycled gold whenever possible to reduce our environmental impact and support responsible sourcing practices.

At Poppy Finch, quality and craftsmanship are at the heart of everything we do. If your jewelry ever needs repair, we're here to help.

Within 1 year of purchase, we will cover repair costs for any issue caused by a manufacturing defect.

If the damage is due to wear and tear, accidental damage, or other non-manufacturing causes, repair costs will be the responsibility of the customer. Each request is assessed individually.

To request a repair, please email us at info@poppyfinch.com with the following information:

• Your name and shipping address
• Order number (if purchased from our website)
• Date of purchase
• Clear photos of the piece and damage
• A brief description of the issue and what may have caused it

We’ll assess the repair and share your options.

Shipping & Fees

We offer prepaid shipping labels that include shipping both ways:

• CAD $30 - Canada
• USD $30 - United States
• Please contact us for rates and shipping options outside Canada and the U.S.
  

After 1 year, we’re proud to offer lifetime repair service. While repairs may incur a small fee, we’re committed to helping you keep your jewelry in beautiful condition for years to come.

Yes, our warranty and repair services cover Poppy Finch pieces purchased through our authorized retail partners.

To start a repair, you can reach out to us directly at info@poppyfinch.com or contact the store where you made your purchase.

Please include the following details in your message:

• Your name and shipping address
• Name of the store you purchased from
• Date of purchase
• Clear photos of the piece and the damaged area

Once we review the information, we’ll assess the repair and guide you through the next steps.