FAQ

I AM BASED IN UNITED STATES AND WAS PURCHASING AN ITEM IN US$.  BUT WHEN I GO TO CHECK-OUT, WHY DOES THE FINAL PAYMENT SHOW CAD$?

Our website's default currency is CAD.  You can view converted US$ price if you select US$ currency at the top of the website.  However, in final check out, the payment page will show total amount in CAD$, which is a different number from the US$ price.  But your credit card will only be charged in the converted US$ amount based on the daily exchange rate.  

 

MATERIALS

Our jewelry are made of solid 14K gold and 18K gold.  To ensure the finest quality, we work very closely with our goldsmiths and suppliers, and carefully inspect each piece before shipping them to our customers.  

 

PAYMENT

Poppy Finch accepts Visa, Mastercard, and PayPal. 

All order information sent to poppyfinch.com is encrypted.  Our website uses Secure Sockets Layer (SSL) technology to protect your online order information.

  

CAN I REPLACE A LOST EARRING? 

Yes. If the style is in stock you may purchase a half pair.  Some styles are produced for limited time only and may not be available at the time of the request. Please email info@PoppyFinch.com to inquire about earring replacement.

 

CAN I REPLACE A LOST EARRING BACK?

Yes.  If you lost an earring back, please email info@PoppyFinch.com with the earring style and color of the earring back.  We will send you a replacement.  Replacement cost for earring back ranges from $20-$30 depending on the backing model. 

 

PACKAGING 

Each order arrives in a custom Poppy Finch gift box and velvet pouch.  However, smaller items may be combined into one gift box or arrive in Poppy Finch pink velvet pouches only. If you purchase multiple items, we may package items into a mix of boxes and/or pouches at our discretion, depending on the size of the items. If you want to specify that each needs to be in a gift box, please enter your requests in the comments section at checkout, or email us at info@PoppyFinch.com.
  

SPECIAL & PERSONALIZED ORDERS

Some styles can be personalized or altered, e.g. change stone options or adding engraving.  Please email info@PoppyFinch.com if you have any specific requests, and we will get back to you on what we can do for you.  All special orders and personalized orders are non-returnable and non-exchangeable. 

 

ENGRAVING SERVICE

Poppy Finch offers a customized hand engraving service for a selection of our fine designer jewelry where allowed by the design.  Please make sure to put your engraving specification in the comments section, or contact us at info@poppyfinch.com.  All engraved items are non-returnable and non-exchangeable.

 

SALES TAX

Poppy Finch charges Sales Tax for any orders shipped to an address in Canada.  All orders shipped to the USA and overseas are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international orders, are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to Canada.

If you have questions, please email us at info@PoppyFinch.com.

 

SHOWROOM 

At this time, Poppy Finch does not have a public showroom, but our returns service allows you to try on pieces and ship them back if you are not satisfied for any reason.