Items purchased on may be returned to Poppy Finch for return or exchange within 10 days from when you receive your order except customized items.  Returns and exchanges are only accepted for unworn, unaltered items and in original packaging and a copy of your receipt. For gifts – gifts are only eligible for an exchange if accompanied by the receipt.

Please email for return requests. Please provide your Name, Address, Order Number and Reason for Return.  Approved returns will be credited for the purchase price of your item, and will go back on to the original credit card / method of payment that it was purchased with. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than

Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Once you have shipped your item, email us with your tracking number and we will process your refund immediately upon receiving your return. Please allow 3-7 business days for the refund to show up on your credit card.

Special Orders or Customized Items cannot be returned.


Attn: Customer Care
260-1355 Parker Street
Vancouver, BC  Canada
V5L 2J9